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During this Christmas Day, Steam held Christmas Sale and also an awesome winter sale. But in the middle of it, something went really wrong. On Christmas day, around 10.6 million concurrent users(as reported by Steam) who accessed the service, faced some technical issues. As some Steam users were facing connectivity issue and some users were allowed to see but not edit (Says Steam; neither do we have reports) others’ personal info including – their email addresses, PayPal email address, Steam wallet money, linked credit card details (only the last four digit numbers) and purchase history. But couldn’t be able to make purchase using others’ account (thank God!).
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Steam’s own security tools, Steam Guard and Steam Mobile Authenticator were not able to prevent this brief privacy breach. After sometime the whole Steam service itself went offline. Once it was back up however, the issue had been resolved. It is still unknown, how many users were affected by this security flaw.

Some people took on Twitter, that a wannabe group of hacker, namely SkidNP is behind bringing down the servers of Steam, as they wanted to bring the vulnerabilities in Steam. We dug down and couldn’t find any reliable source of information to back this claim however.

On Steam’s discussion forums, a moderator rejected these claims by posting that

“Steam is not hacked.” and further added “Credit card info and phone numbers are, as required by law, censored and not visible to users on said page”.

After solving the issue, a Valve’s representative stated a statement about the security flaw as-

“Steam is back up and running without any known issues. As a result of a configuration change earlier today, a caching issue allowed some users to randomly see pages generated for other users for a period of less than an hour. This issue has since been resolved. We believe no unauthorized actions were allowed on accounts beyond the viewing of cached page information and no additional action is required by users.”

Steam already has a very bad reputation in terms of customer support/service. In fact in 2015 Gabe Newell has specifically set up better customer experience as a goal for the PC distribution giant. How will this latest incident affect Steam’s image?

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